Article written

  • on 25.04.2010
  • at 10:31 PM
  • by Peter

Maximum Engagement Summit: Understanding the Social Media Multiplier 1


Catching up on a long overdo post from my round-table at SXSWi ’10 hosted by Social Media Club at the Social Media Clubhouse.

What a privilege to join this fantastic crew for a stimulating conversation. I had an impromptu and long crazy taxi ride to the lake house – arriving just minutes before the live stream.  The taxi conversation with my new agency-friend Damon Crepin-Burr (@Damoncb) me to reflect on my last year of global social media marketing strategy and insights with our common global CPG client to prepare for the appropriately timed Sunday talk show style conversation. Fortunately I had read the shelve of books produced by my colleagues in the round. Perhaps the archive of my Twitter stream may qualify me as micro-author :). Someday the book will come …

Have a read of the great post excerpt from Kristie Wells (@kristiewells) and the embedded video below:

What does Maximizing Engagement mean?
Industry experts, gathered (Sunday March 14, 2010) afternoon to share their insights and share examples of brands using the Social Media tools to engage with their customers.

  • David Meerman Scott (@dmscott): Author of The New Rules of Marketing and PR and the new book World Wide Rave
  • Erik Qualman (@equalman): Author of Socialnomics
  • David Carter (@dkrcarter): Founder and CTO of Awareness Inc
  • Chris Heuer (@chrisheuer): Founder Social Media Club
  • Paul Gillin (@PGillin): Author of The New Influencers, Secrets of Social Media Marketing and The Joy of Geocaching
  • Mike Lewis (@BostonMike): VP Marketing @Awarenessinc
  • Brian Solis (@briansolis): Author of Engage and co-author of Putting the Public back in Public Relations
  • me (@pfasano): Social Media Strategist and founder of mass+logic

A couple key takeaways:

  • Paul Gillin: Early findings in a research report he is working on with Awareness finds companies are getting comfortable with the tools and expanding their reach, however, there does not seem to be a standard for determining ROI across any of them.
  • Peter Fasano: Produce content authentically. Do not be who you think you need to be, be who you are.
  • David Carter: Don’t try to use all the tools at once. Start slow and add to your ‘portfolio’ as you can manage. Looks bad if you have an account somewhere, but no one is there monitoring and maintaining it.
  • Chris Heuer: It is not about your time commitment, but about your commitment over time.

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